Monday, March 16, 2020

Hi-Touch vs Hi-Tech Is the Insurance Recommendation


There was much talk of agents being replaced by AI (Artificial Intelligence) and/or robots and even toppling of a big insurer when the technological disruption first gained momentum in the insurance industry. However this yet to materialise as detailed in the qualitative interviews with industry leaders. While technology has had an impact here, much of it was deployed to automate repetitive mundane tasks in backroom operations. Some of the technology providers have also decided to work with, instead of against the incumbents; providing the company with sophisticated data analytics and frontline client onboarding software for the agency force.

Despite the signs that agents will not be replaced in the foreseeable future, the only constant is change and it is inevitable that technology will continue to pervade and affect how consumers behave and this, in turn, drives how things will be done in future. The insurance companies and their respective agents must not cease to innovate and keep in touch with changes in the consumers’ mindset.


Tripartite Relationship


Insurance Companies
Most of the insurers in Singapore are forward-looking and the senior executives who were interviewed claim to have their finger on the changing pulse of technology. While the main bulk of offered by ever-improving technological advancements. They could integrate hi-tech and hi-touch in with these strategies:

  • Combining Online with Personal Touch

With the trend of buying general insurance online, companies can offer consumers to buy these plans online at a discount and have an insurance agent assigned for after sales service. With this arrangement, all 3 parties benefit; consumers are able to buy online conveniently and enjoy a discount, the agent still earns a commission from the sale (albeit a lower one) and may follow up with the customer for upselling opportunities, and the company has someone to handle after-sales service without adding more resources to support the online sales channel.

  • Using Data Analytics to Predict Buying Patterns

It has been shown that it is much easier and cost effective to market to existing customers than to develop new ones (Chen and Popovich, 2003). With so much customer data, insurers can harness data analytics to predict which customers are likely to buy next and the type of policy that they may be interested. These reports can be made available to the agents for follow up.
  • Tech-Enabled Sales Force

Insurers should equip their agents with effective POS (Point of Sale) software that is engaging and efficient. This software should not only be for on-boarding but also provide pertinent information at the agents’ fingertips. Clients are more likely than ever to do their research online before meeting their agent for a discussion and the agent is also expected to provide advice on not just insurance matters but also its related subjects. This tool must be all-encompassing yet user-friendly.
  • Marketing People and Products

It has been well-researched that services branding is dissimilar to product branding (Moorthi, 2002. Padgett et al, 1997) and it is more difficult to achieve brand differentiation (De Chernatony et al, 2006) especially in a heavily-regulated industry such as financial services. From the quantitative research in this report, consumers place agents ranked third after product features and value; but ahead of reputation and after-sales service when making their insurance purchase decision. Without a doubt, agents contribute significantly to the brand equity of the insurance company. Insurers should consider including their agents as part of their marketing and branding; promoting an agency force that is competent, caring ethical and professional to differentiate themselves from the competition.
  • Customer-Centric

There are numerous examples of companies that went out of business when they become out of touch with what the customer wants. The insurance industry can ill-afford to and must stay on top of changing customer demographics and psyche. It can start by being approachable and easy to contact. Customers must be given options to stay in touch, their way. Be it by phone, email or on social media, insurers must stay on top of the game and break down  communication barriers, not erect new ones. Policy contracts should avoid too much legalese; insurers must be transparent, fair and honest in dealing with customers.




Results, Analysis and Findings



The results of the quantitative research will be analysed first, followed by the qualitative interviews.

Quantitative Survey Research Findings
A total of 110 valid responses (N=110) were obtained online from Singaporeans and Permanent Residents domiciled in Singapore. Gender distribution was fairly even with 60 male respondents (55%) and 50 female respondents (45%). Age band distribution was skewed with 76% of respondents in the age range of 31 to 50. This is ideal as most purchasers of insurance are likely to be in this category; in their most productive working years, and tend to be more family-oriented.
 
Quantitative Survey Research Findings
The majority of respondents are married or married with children (78%). Most respondents (72%) have at least a degree qualification or higher and 99% of all respondents own at least 1 type of insurance policy that was purchased through an insurance agent. Only 10 respondents (9%) do not have a trusted insurance agent serving them. Overall, the respondents are well placed and qualified to discuss personal insurance topics and validate the survey outcome. The next section will examine each hypothesis based on the results.

There is a high correlation between current policyholders and their views towards future purchase mode. The majority of respondents (>90%) purchase whole life, endowment and investment-linked plans through an agent; less than 20 indicated they prefer to buy from an online source. Over 50% will not buy a whole life, endowment or investment-linked plan online while about 26% will do so only if there is a large (40-50%) discount offered. Agent’s advice and the plan features top the chart with over 70% of respondents ranking it important or higher when they buy a whole life, endowment, investment-linked or term even. However, for hospitalisation plans, the top 2 parameters during purchase are Plan Affordability and Features. This could be due to the fact that Singapore has a national ‘universal’ hospitalisation plan, Medishield Life (CPF Board, 2015). Overall, the agent’s advice and recommendation are crucial for ‘complex’ policies that require deeper analysis thus the Hypothesis H2: The agent is preferred especially for complex products that require financial needs analysis, is confirmed.

Sunday, March 15, 2020

Investigative Approach and Research Methods

Investigative Approach and Research Methods


This paper uses both quantitative and qualitative methods as each research method has its own weaknesses and is somewhat compensated by the other (Steckler A., et al, 1992). Quantitative data tends to be factual and if enough numbers obtained, fairly representative of the population of which it samples. It is used in this report to obtain information on consumer behaviour and attitude towards insurance purchases and their agent if they have one. Qualitative methods on the other hand sample a relatively smaller number of participants as compared to quantitative; however it delves into the minds of selected participants for deeper perspectives. Thus the selection of candidates for qualitative research is of paramount importance and critical to its success. In this report, leading industry professionals are interviewed for their authoritative views of the research topics. Data from both methods may be viewed as complementary (Jick T.D., 1979) and may then even allow for contrast and comparison. There could also be unexpected uses uncovered when using multi-methods research (Bryman A., 2006)

This paper aims to answer the following hypotheses:
  • ‘Simpler’ general insurance products like motor, travel, home, etc. will see increased traction towards online purchase instead of via an agent.
  • The agent is preferred especially for complex products that require financial needs analysis.
  • Most Singaporeans value quality advice over price discounts when it comes to insurance
  • Despite online purchase options, the agent is still relevant and important
  • People who are satisfied with their agent are less likely to buy online
  • There is a functional relationship between demographics and the perceived value of an agent


Technological Disruption in the Insurance Industry

Technological Disruption in the Insurance Industry


In the earlier years of the internet, the practice of purchasing financial products online was slow to take off due largely to concerns of risk and security (Gerrard et al, 2006). Some were early adopters but others decided to wait and see, depending on each individual’s personal risk perception (Walker and Johnson, 2005, 2006).

As technology developed and internet security improved, new distribution platforms were developed despite initial impediments (Dabholkar and Sheng, 2012), together with new products designed for these platforms (Sousa and Voss, 2009). Despite each platform having its own set of characteristics (Laukkanen, 2007), they have completely altered the way that customers engage with the companies (Patricio et al, 2003) and the relationship between them (Black et al, 2002).

Today, the industrial revolution of the digital age is underway and InsurTech (Insurance Technology) companies have set their sights on the 300-year-old insurance industry. Such technology companies
have sprung up globally, disrupting the way things have been done. The emerging technologies, together with customers’ expectations, are causing the insurance industry to consolidate (PWC, 2018). Insurers used to be working in isolation with few partners outside of the industry; today the insurer that wants to stay relevant has to work in a complex partnership with companies from various industries to provide a total customer experience (Cebulsky M. et al, 2018).

In Singapore, the Monetary Authority of Singapore (MAS) is the central bank and financial regulatory authority. With the advances in technology and online security, MAS has embraced these changes and introduced a FinTech Regulatory Sandbox (Fan P.S., 2017) to encourage innovation and experimentation of new applications for the financial industry. This ‘balanced approach’ allows FinTech providers to operate with relaxed regulations in a controlled environment instead of the ‘real-world’ where more stringent rules. This allows for creativity but ensures financial stability and consumer protection.

From the early days, the insurance industry has been based on a personal interaction ‘hi-touch’ model (Gera R, 2011). Insurance agents (also called other names: Advisers, Consultants, Planners, etc.) are the major distribution channel and often the main point of interaction between the insurance company and the customer (Crosby et al, 1990). In recent years, however, multiple alternative distribution channels have emerged due to intense competition, the availability of applicable technology and the need to retain customers and reduce costs (Jeyakumar N., 2017). One of such channels is ‘Digital to Customer’, where selected insurance plans are made available for online purchase online via a mobile phone application.

In the initial years of the digital revolution, many InsurTech companies set their sights to disrupt the traditional players of the insurance industry. This has shifted gradually to collaboration; the technology players have begun to see more benefits to work alongside the incumbents rather than to go it alone in a ‘David versus Goliath’ fight. Instead of disruption, InsurTech companies look to complement and enhance the insurance companies’ operations from securing transactions, improving efficiency and reducing operating costs. Other InsurTech companies offer software that complements the practitioners’ work such as Customer Relationship Management (CRM) and complex modelling for individual analysis of financial needs.

Perhaps one of the greatest benefits from these recent advancements in financial technology is inclusion. Using recent estimates, there are almost 2 billion people living in poverty and some 200 million ‘micro’ small and medium enterprises (SMEs). These segments were previously marginalised and do not have financial products readily available to them. With high smartphone usage even in developing countries, financial services can now be made available and affordable to these groups and potentially reducing poverty with economic growth (Soriano M.D., 2018).


Relationships in Financial Services


The insurance industry has been existent since classical times and was well established around the 17th century. The majority of policies were sold via intermediaries (insurance agents) as they may not be easily understood by the public and highly intangible (Durvasula et al., 2004; Tsoukatos and Rand, 2006), and these agents are typically the customers’ only contact point with the insurance company (Crosby et al., 1990).

The cost of sale of an insurance policy is typically steep and recoverable only after the policyholder has paid 3-4 years’ premiums (Zeithaml et al, 1996). Thus it is imperative that customer retention and satisfaction remains high, not just for distribution cost recovery; high customer loyalty leads to opportunities to up and cross-sell (Lombardi, 2005), increased referrals, and better overall financial performance (Moore and Santomero, 1999. Diacon and O’Brien, 2002).

To achieve higher customer retention, quality service levels, relationship, advice and integrity of the agent (Toran, 1993) are critical factors (Slattery, 1989). Personal interactions with their insurance agent and insurance service staff perception make up critical components of brand loyalty (Soloman et al, 1985. Gro¨nroos, 1990).

Agent – Customer – Insurer Literature Map


There are 2 journals with relevant cases studies worth analysing. Both were done in Europe; one in Ireland and the other in Italy.

Irish Case Study 
A study was done in Ireland by O'Loughlin, D. and Szmigin, I. in 2005. Their paper titled ‘Customer perspectives on the role and importance of branding in Irish retail financial services’ explores the customers’ perception of the functional and emotional factors when making a financial services purchase. Although the research findings indicate that consumers in Ireland place more emphasis on functional values, the researchers highlight a lack of differentiation in the services and rates offered. Instead of using emotional advertising messages, financial companies could add value by focusing on the ‘people-based process’; providing superior advice, expertise, service quality and flexibility. 

Mediterranean (Italy) Case Study 
Another similar study was conducted by Petruzzellis, L., Romanazzi, S. and Tassiello, V., 2011 titled, ‘Branding relationships in financial services: a Paradigm shift in Mediterranean countries.’ Despite the availability of other channels, Italians have a closer relationship with their financial services staff as compared to the Irish; human interaction, familiarity and personable service are much highly valued and feature strongly in the decision making process. Amazingly, statistics from the Bank of Italy in 2017 shows that 40% of Italians do not use online banking (Banca D’Italia official statistics website, 2017) with many preferring to visit the bank. 

These case studies illustrate that while functional values are on the mind of the Irish consumer more than the Italian, it is still beneficial for the company to focus on the service process. This is especially so when the perceived risk of the product is higher; in such a situation, trust in the brand and the advice of financial service staff is highly valued (Gill, 2008).

What about Singapore?
It is interesting to note that although both Ireland and Italy are in Europe, the attitude towards financial services decision-making show marked differences. This may be attributed to each country’s cultural differences and practices. Culture is usually defined as a set of values, norms, behaviour, etc. that is peculiar to a country, society, or group and differentiate it from another (De Mooij, 2013. Giddens et al, 2016). These are usually formed through socialisation (Ghemawat and Reiche, 2016) and influenced by tastes, preferences and religion (Cohen and Varnum, 2016).

How will the Singaporean consumer attitude towards financial services compare? Against the other 2 countries, Singapore is a young nation (gained independence 1960s) with a diverse mix of people (Chinese 77%, Malays 15%, Indians 6%, Others 2%).

Hofstede Cultural Comparison for Ireland, Italy & Singapore


From Figure 2c, we can see marked differences in some of the dimensions. In Power Distance which marks social inequality and relationship with authority (Bian and Forsythe, 2012), Singaporeans are the most accepting of uneven power distribution in society and organisations (Hofstede, 1980b; Hofstede and Minkov, 2010). Even more remarkable are the gulfs in the dimensions of Individualism and uncertainty avoidance; Singaporeans abide by rules for nearly everything in life!


Will the combination of high power distance, collectivism and need for structure see the Singaporean consumer ‘give face’ and respect the advice of their insurance agent? Or will the thriftiness and eye for a bargain drive the Singaporean to online insurance channels to save on cost?

Third Pillar of Globalization: The Free Trade Liberalization and Labor Mobility

Third Pillar of Globalization: The Free Trade Liberalization and Labor Mobility


The final pillar of Globalization is the fast expansion of the free trade liberalization and free labor mobility. Basically, the free trade liberalization is divided into two mechanisms of negotiation such as custom union and free trade areas schemes. For this reason, many academics present strong claims in favor of free trade areas breaks down economic nationalism and increases awareness of economic interdependence; that it makes negotiation easier by reducing the number of international trade players; and that it encourages the codification and formalization of rules and regulations affecting international trade, making them more transparent and less capricious and discretionary, if not always more liberal. Further, this paper argues in favor of the idea of free trade brings more benefits to international trade than regionalism. We asserts that if the number of trade blocs increases, then trade welfare in the world trade will decrease. Moreover, two categories of trade blocs are applied in this research (Ruiz Estrada, 2016). These two categories of trade blocs, there are closed trade blocs and open trade blocs.

Closed trade blocs is based on the import-substitution industrialization strategy under the infant industry argument. The import-substitution industrialization strategy uses a common import tariff that is a form of government intervention to protect the domestic industries and to create a large market (Balassa, 1985). Closed trade blocs has observed a series of phases in the process towards the creation of a single trading bloc. These six phases are first phase is the preferential trade arrangements. Second phase, the free trade area will eliminate internal tariff and non-tariff barriers but not harmonize external barriers. Third phase is the Customs union, which is trying to remove internal barriers and establish a common external tariff. Fourth phase is common markets, which is formed by a customs unions and where free mobility of labor and capital are eliminated. The fifth phase is to establish a common currency and common economic policies based on an economic and monetary union. Finally, nations can form a single state in a confederation according to Lawrence (1996).

Open trade blocs were developed and promoted at the end of the 1990’s. Based on trade liberalization or open market, it uses the export-led oriented or outward oriented model. Contrary to closed trade blocs, open trade blocs seek to eliminate all trade barriers and non-trade barriers in the same region based on a minimal government intervention which is applied to protect domestic industries from foreign competition. The open trade blocs as a negotiating framework consistent with and complementary to GATT/WTO. But, as they point out, ‘openness’ carries at least two different meanings: openness in terms of non-exclusivity of membership; openness in terms of contributing economically to the process of global liberalization than detracting from it through discrimination. It is difficult to implement open trade blocs between developing countries and least developed countries. This is because these countries lack the same kind of economic, political,

social and technological conditions respectively. However, it is inappropriate to argue that open trade blocs is the ideal scheme to integrate middle income countries with low income countries in order to compete in world trade (Ruiz Estrada, 2016).

In trade liberalization there is not only free mobility of goods and services, but also the fast mobility of labor domestically and internationally. In fact, the domestic and international labor mobility plays an important role in the globalization process around the world. The demand and supply of low and high qualified labor becomes more significant and volatile through globalization process.

 In the analysis of labor mobility in the globalization process, we like to introduce a new concept is entitled “the post-modern-labor mobility”. The post-modern-labor mobility is based on the opportunities of better jobs, better knowledge and skills, high wages, social security, low taxation, diversify public services under new migration and immigration schemes for any worker. According to this research the immigration among different regions has expanded exponentially in the past 30 years, especially in the period 2000-2020. The growth rate of immigrats during this period was from 25% to 35% worldwide. According to our indicator the immigration growth rate (ΔÐ) results. During this period, the highest ΔÐ at the intra-regional level took place in European Union –EU-, where the rate increased from 11% in the 2000 to 35% in the 2020. North America Free Trade Area –NAFTA- is second after EU with its ΔÐ growing from 10% in the 2000 to 30% in the 2020. In this case, the bulk of the ΔÐ originated from immigration from Mexico and Canada to U.S. In the 2020 Latin America witnessed a high ΔÐ of 45% where the ilegal and legal immigration flows were into U.S. Asia had an ΔÐ of 25% in the same period. In this case the immigration flows work oriented to Australia, China, U.S. and Europe in order of (immensity) of immigration. For Africa (Sahara north part) to Europe (Spain and France) the ΔÐ for the same period was 15%, where the destination of immigration was Europe. Unlike EU and NAFTA, the orientation of immigration in Latin America (LA), Asia and Africa is not regional but worldwide (OECD, 2020).

From the above, it is clear that the trend of immigration in LA, Africa and Asia is different from that of E.U. and NAFTA. Also the region with the highest ΔÐ around the world is Latin America (ΔÐ of 35%), follow by Asia (ΔÐ of 20%) Relating these observations to Globalization, could be seen that in no limitation to mobility of goods and services, foreign direct investment (FDI), and labor mobility around the world. The high ΔÐ in Latin America (LA), Asia and Africa is due to high levels of unemployment, constant growth of inflation rate, constant depreciation of exchange rate and slow per-capita growth (resulting from imbalance distribution of wealth). All these negative factors can be considered the basic reasons these regions (LA, Asia and Africa) are unable to retain their full domestic labor in these regions. In other words, the above mentioned factors were the underlying reasons for limited domestic

labor demand in LA, Asia and Africa. These factors jointly result in small output production (GDP) in these three regions. Moreover, the small output production (GDP) in these three regions have been based on limited basket of agriculture products (coffee, fruits, vegetables and raw materials) and manufacturing products (clutches and electro-domestics) with low added value that fetch low prices in the international market that constitutes the push factors for immigrations out of the regions. Additionally, LA, Asia and Africa a phase with several common problems in their domestic labor supply structures: basically, only a small percentage of the population has the opportunity to obtain a tertiary education, and even this small percentage of population cannot be absorbed completely by the domestic productive structure for employment. This surplus in labor supply pushes down the wages for all. In the short term this factor generates low productivity and non-efficient allocation of resources (financial resources, human resources, and natural resources) and production factors (labor –L-, capital –K-) in the domestic productive structure. The overall scenario is that Developing countries and LDC’s in LA, Asia and Africa cannot absorb their own surplus domestic labor. In the long run this surplus domestic labor start to search for new opportunities in large countries or regions with high output of production (GDP) and where they are offered high income, social security, working environment, jobs prospects, and jobs security.

Finally, we try to figurate the impact of Wuhan-COVID-19 in the international trading and labor mobility in the case of China and the rest of the world. We assume that any massive contagious epidemic diseases such as Wuhan-COVID-19 can affect the exports of China worldwide severaly and unemployment (jobs diversion). Subsenquently, the drops of China exports can generate a large imported inflation to the rest of the world respectively. At the same time, we assume also that exist a high possibility that any imported product from China can carry the Wuhan-COVID-19 and generate a considerable increment in the number of Wuhan-COVID-19 infected cases and deaths. Additionally, we can perceive also that the Wuhan-COVID-19 can generate symptom of psychosis from a large number of worldwide buyers to getting infected by the Wuhan-COVID-19. Hence, the free trade liberalization is going to experience a deep transformation after Wuhan-COVID-19 with new challenges under new trade regulations and non-tariff barriers such as heavy sanitrary standards and large physiosanitary controls to avoid possible increment of Wuhan-COVID-19 infected cases globally. On the other hand, we can assume that the Wuhan-COVID-19 can stop the domestic, regional, and global labor mobility in China for the long run. This is possible to observed in the case of Wuhan, China until now. The quarantine from Wuhan-COVID-19 is blocking a massive number of workers to return its jobs in another provinces of China. The negative impact of Wuhan-COVID-19 can stop easily the intra-regional-workers mobility under unfixed period of time. At the same time, the same labor inmobility can generate a massive

unemployment under different prefectures, cities, and regions of China dramatically. We can confirm that the level of unemployment in China is directly connected to the period of time that the Wuhan-COVID-19 continues active. In the case of Wuhan-COVID-19 can generate a possible unemployment rate (2020-2021) between 6% and 8% in the short run according to our preliminary results and calculations in research papers done before.

Second Pillar of Globalization: The Massive Transportation Systems and the Development of Information Communication Technologies (ICT’s)

Second Pillar of Globalization: The Massive Transportation Systems and the Development of Information Communication Technologies (ICT’s)


The second pillar of Globalization is the development of massive transportation systems and the development of information communication technologies (ICT’s) mechanisms resulting in the use of advanced hard technologies (hardware) and soft technologies (software). The massive transportation systems and ICT’s sector uses technological innovative tools such as large massive, heavy, and powerful transportation systems (large airplanes, fast trains, heavy ships, and long highways), Internet services (Web), sophisticated software and hardware systems, satellite T.V., GPS, and satellite

mobile phone systems. These tansportion abd ICT’s enable quick accessibility to people mobility and information exchange and hence, easier people and business interconnectivity. The present advances in the massive transportation systems and technologies have come a long way since the third industrial revolution (internet, energy, and new financial systems). With advanced massive transportation systems and technologies, new Research & Development (R&D) systems, methods, models, and tools emerged, which in turns led to expansion in the centralization of world production (the largest manufacturing center of the world as China) and business (free trade promoted by U.S.) However, the above benefits of massive transportation systems and ICT’s revolution are mainly enjoyed by developed countries and less proportion for developing countries. This observations are based on the high concentration of production, massive manufacturing, better income distribution, large infrastructure projects, sufisticated technologies, opportunity of low and high qualified jobs, amongst developed countries. Therefore, developing and least developed countries continue to be highly dependent on developed countries under the scheme of high dependency on the high raw materials demand and cheap labor for their manufacturing and consumption goods needs.

However, the role of Massive Transportation Systems and the Development of Information Communication Technologies (ICT’s) play an crucial role to support any massive contagious epidemic diseases crisis such as Wuhan-COVID-19 through the mobilization and communication of masses in case of a possible massive quarantine. Recently, we can observe in the case of Wuhan-COVIN-19 that the major contagious cases are originated from massive transportation systems especially airplanes and transoceanic cruises that many people can expose easily to any virus subsenquently. This research proposes a basic premise that the present massive transportation systems are highly responsible of the fast spread of massive contagious epidemic diseases globally. The best example is the fast spread of Wuhan-COVID-19 infected cases worldwide can show an exponential behavior, it is originated from the large number of flights connections and the size of airplanes that can carry a large number of passangers anytime and anywhere. In the case of transatlantic cruises can show more large number of Wuhan-COVID-19 infected victims than any massive transportation system. In fact, the massive transportation systems are responsible of the masive global tourism expansion and inter-continetal labor mobility easily and effciently. At the same time, the masive global tourism expansion and inter-continetal labor mobility makes of our world more vulnerable to get any massive contagious diseases epidemic faster than before.

First Pillar of Globalization: The Institutional, Legal, and Political Reforms

First Pillar of Globalization: The Institutional, Legal, and Political Reforms



The first pillar of Globalization is the institutional, legal, and political reforms based on less public sector participation into the market. The institutional focus is supported by the idea to reduce the government participation into the market under the argument of unnecessary bureaucracy barriers. The elimination of unnecessary bureaucracy barriers uses the mechanism of privatization (free market) based on the sale of assets from the government (production plants and public services) to the private sector. The sale of government assets to the private sector assumes a better performance of public goods and services under the statement of high productivity and better public services and products. The mission of privatization is to look for an efficient allocation of resources into the market of any country under the private sector full control.

The new institutional approach and deep legal framework and political reforms that constitute the first pillar of Globalization is based on less government participation in the market. The idea behind the reduced the government size is that exists an unnecessary bureaucracy can create the non-efficient allocation of the production factors. The elimination of the unnecessary bureaucracy is implemented through the mechanism of privatization, where public goods and services are sold to the private sector. The sale of government assets to the private sector is assumed to give rise to higher productivity and better products to the consumers. This is in line with the mission of privatization, that is, to achieve efficient allocation of resources in any economy. However, this new political and institutional framework is supported by the strong promotion of democracy (more participation of the civil society to selects its leaders and authorities in a fixed period of time) and human rights respectively.

In counterpart, we can see that the intervention of government plays a crucial role in any massive contagious epidemic diseases crisis such as Wuhan-COVID-19. The private sector cannot handle so heavy social resposability and allocation of human and material resources to implement a large quarantine under strong sanitary measures, public hospitals, medical and nursing staff, medical equipment, rescue groups, and security in case of a massive contagious epidemic diseases such as Wuhan-COVID-19 according to recently events. In fact, Globalization needs to integrate a new politica, legal, and institutional framework reform that can help to find new mechanisms and schemes in integrating the public sector and private sector together in cases of any massive contagious epidemic diseases. This new scheme can be called “Post-Integral-Globalization”. This new scheme permit the fast implementation of mechanism and policies (Ruiz Estrada, 2011 and Ruiz Estrada & Park, 2018) to prevent and control possible eventual massive contagious epidemic diseases anywhere and anytime. The Post-Integral-Globalization includes the possible joint of research and development for medications and medical treatments, controls and monitoring systems of epidemics, private-public parthnerships scheme, and different mechanisms of cooperation domestically and institutionally.

Is Globalization Responsible of the Wuhan-COVID-19 Worldwide Crisis?

Is Globalization Responsible of the Wuhan-COVID-19 Worldwide Crisis?



In the past two months’ we experience some of the worse worldwide massive contagious epidemic diseases such as the Wuhan-COVID-19. The Wuhan-COVID-19 is spreading unstoppable globally (WHO, 2020). According to different academics from different fields of research (medical, pharmaceutical, economic, political and social view points) have explained the evolution and negative effects of the Wuhan-COVID-19 on the world economy. Different types of research have been developed and applied to understand and evaluate the Wuhan-COVID-19. All these studies permit to have a better understanding of Wuhan-COVID-19 from a multi-disciplinary perspective (economic, political, medical, biological, sciences, social, and technological). In our research, the single disciplinary analysis is not enough to explain this massive contagious of Wuhan-COVID-19 worlwide. For this reason, this research suggests the study of Wuhan-COVID-19 requests a multi-disciplinary analysis to understand much better the trend and multiple negative effects on different societies and regions around the world. Hence, this research proposes that the Wuhan-COVID-19 crisis is part of the darkness side of the Globalization. Therefore, the next section of this paper is interested to give us a general overview of Globalization respectively.

An Overview of the Globalization Pillars

In the past thirty five years, the whole world has been experiencing dramatic changes in different areas such as economic, technological, political and social changes. Many intellectuals in different research fields in economics, sciences, politics, technology, and sociology refer to these fast changes as “Globalization”. Globalization started as a common word among certain high specialized intellectual groups in the 1990’s, with reference to the dynamic integration and the fast development of new soft technologies (knowledge and software) and hard technologies (machines and tools or hardware). Together with the development of massive and accessible prices transportation systems, mobile telecommunications, and high speed internet.

Subsequently, the uses of the word “Globalization” started to expand worldwide, until it became used into our common vocabulary. It is no longer a special vocabulaty used by historians, economists, political scientists, technological scientists, and sociologists. It is regarded to as the most relevant socio-political-economic-technological revolution until our days. Probably, there is no other word that can better define the fundamental challenges in the post-world modern socio-economic-political-technological in the end of XX and the beginning of XXI century than “Globalization”. But it was not until the 1990’s that globalization made its formal consolidation worldwide. Furthermore, Globalization is a dynamic, complex, and multidimensional phenomenon taking place simultaneously in different levels and transforming the way to see and analyze political, social, economic and technological events in different parts of the world. However, Globalization embodies particular pillars to support



It is discernible from the different phases of this paper that as far as Globalization is concerned, there have been a limited number of studies related to massive contagious epidemic deseases and Globatization. Such a constraint compels Globalization as responsible in the genertion massive contagious epidemic deseases such as Wuhan-COVID-19 worlwide. The weaknesses of Globalization requests a deep reform on its three pillars such as the institutional, legal, and political approach of Globalization (institutional and political reforms); the massive transportations systems (standards sanitary controls and planning implementation) and the development of information communication technologies (ICT’s) (full liberalization); the free trade liberalization and labor mobility (the manufacturing production descentralization from China and jobs creation in different continents). The above, being the general conclusion of the paper that led to the high responsibility to the weak pillars of Globalization in the fast spread of Wuhan-COVID-19 according to this research


Sunday, March 8, 2020

Forex is Invest of Future


utos are without a doubt genuine marvels of designing. In any case, with more vehicles on the streets now than any time in recent memory, it is vital that each of us knows about its effects on our surroundings. Whether you claim or lease an auto, whether you have a standard or extravagance auto, there are things you can do to spare cash and decrease vitality use, CO2 emanations and contamination.




In the event that you think about an eco-accommodating drive as well, you'll be satisfied to hear there are a couple of basic ways you can have any kind of effect.




Moderate down continuously: Backing off bit by bit at Activity Lights is better for the earth as it diminishes fuel utilization.


Drive at a predictable velocity: Quickening and breaking hard will cut the proficiency of your drive by around 33%. That is on account of sudden halting and beginning requires more vitality. Attempt and keep up a general velocity to get the most out of your fuel.

Use voyage control: Utilizing journey control on level landscape gives a 7% fuel saving money on a normal since it helps you keep up an enduring pace. Maintain a strategic distance from it on uneven streets however as this will bring about your motor to accelerate and back off.

Administration your auto: Guaranteeing your fuel framework is working appropriately and your tires are expanded and adjusted to makers' details can guarantee fuel proficiency.

Exchanging off the additional items: Aerating and cooling and radiators require colossal measure of force, which will cut your mileage. All things considered, driving with the windows open makes drag, so you have to discover a parity to keep up a comfortable temperature inside your auto.



Change gears at lower revs: Over-revving squanders loads of fuel. In the event that you switch up somewhat prior this will decrease your revs. In case you're driving a diesel auto, we propose you intend to up-change a gear when the rev counter achieves 2000 rpm. For petrol autos, we recommend 2500 rpm.

Arrangement your outing: The more straightforward your course and the less time you spend backing off to make sense of which approach to go, the more productive your drive will be.

Close down: Switch off the motor on the off chance that you think you will be stationary for over two minutes.

Lose the weight: Additional weight means additional fuel, so if there's pointless things in the boot you don't require on the adventure, take it out and store it at home.


These couple of straightforward little changes to your auto and driving procedures can be taken after on both claimed and leased cars.This would advance help you spare the earth as well as your cash as well.



Practice environmental awareness and Have any kind of effect to our surroundings!